Our
Services

“Talent wins games, but teamwork and intelligence wins championships.” - Michael Jordon

What can we do for you

Customer Care

01

  • Take ownership
  • Lodge grievances
  • Stock & order taking
  • General enquiries
  • Customer feedback
  • Customer engagement
  • Paper / Electronic vouchering

Consumer Care

02

  • Comprehensive assistance
  • Handling of complaints
  • Acknowledgement of compliments
  • Answering enquiries
  • Take note of suggestions
  • De-escalation of incidents
  • Special promotions
  • Competitions
  • Provide welcoming environment
  • Paper / Electronic vouchering

Complaints & Crisis Management

03

  • We follow a holistic approach
  • Resolve extreme consumer and customer issues
  • Product collection
  • Product recall
  • Product testing
  • Legal advise
  • Public media management

Technical Support

04

  • 1st Level Remote
  • 2nd Level Remote
  • 3rd Level Remote
  • Technical Staff Recruitment
  • Database Maintenance
  • Vendor Support

Social Media

05

  • Monitor Client Social Platforms
  • Complaints
  • Compliments
  • Enquiries
  • Suggestions
  • Special Promotions
  • Competitions
  • Create online presence

Concierge Services

06

  • Appointment setting
  • Data Cleansing
  • Loyalty Programs
  • Order Tracking
  • Special Promotions
  • Sales & Support
  • Charity / Donation

Contact Center Consulting

07

  • Staff
  • CRM Software
  • PABX
  • SMS
  • Social Media
  • Communication Channels
  • Standard Operational Procedures

Business Intelligence

08

  • Traditional Reporting
  • Scheduled Reporting
  • Live Cloud BI Reporting
  • Ad-hoc Reporting
  • Presentation

Lets collaborate

INTERESTED IN COLLABORATING WITH US?