BPO Client ServicesBPO Client Services

Project Description


After a customer found a piece of plastic in a product, he escalated the matter to local newspapers.


Customer bought a product and found a piece of plastic inside.  Customer claimed not to have received any feedback.


After BPO investigations, it was found that the customer did receive the necessary correspondence. The customer was using a fake name in order not to be identified.


Customer was found to be dishonest and caught in the act of voucher-hunting.  Our call centre has a cross referencing database to identity culprits


The complainant was advised of this and the case was closed.  No additional compensation was given.