After a customer found a piece of plastic in a product, he escalated the matter to local newspapers.
Customer bought a product and found a piece of plastic inside. Customer claimed not to have received any feedback.
After BPO investigations, it was found that the customer did receive the necessary correspondence. The customer was using a fake name in order not to be identified.
Customer was found to be dishonest and caught in the act of voucher-hunting. Our call centre has a cross referencing database to identity culprits
The complainant was advised of this and the case was closed. No additional compensation was given.