BPO Client ServicesBPO Client Services

Project Description

Problem:

After a customer found a piece of plastic in a product, he escalated the matter to local newspapers.

Intro/scenario:

Customer bought a product and found a piece of plastic inside.  Customer claimed not to have received any feedback.

Investigation:

After BPO investigations, it was found that the customer did receive the necessary correspondence. The customer was using a fake name in order not to be identified.

Resolution:

Customer was found to be dishonest and caught in the act of voucher-hunting.  Our call centre has a cross referencing database to identity culprits

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Feedback:

The complainant was advised of this and the case was closed.  No additional compensation was given.