BPO Client ServicesBPO Client Services

Project Description

Problem:

A customer reportedly bit onto a plate-like object, causing one of the customer’s teeth to loosen and become displaced.

Intro/scenario:

The complainant bit on a hard substance, causing the customer’s tooth to become loose.  Customer got a dental quote for repairing damages on the tooth.

Investigation:

The product was uplifted and an investigation revealed that the object had no baked-on dough.  The object could not be traced to anything within the supply chain, thus the possibility of a post manufacturing contamination occurrence was more likely.

Resolution:

A dental confirmation report revealed that biting on the object in question could not have caused the specific problem.

Feedback:

A report was sent to the complainant, informing her of the dental findings.  The case was closed with no compensation given.