CUSTODIANS OF WORLD FAMOUS BRANDS
BPO Client Services specialises in delivering a wide range of Business Process Outsourcing (BPO), Client Relations Management (CRM), and customer care services for approximately 500 local and international brands. With more than two decades of experience, a strong management team and extensive experience in our respective fields, we believe we can significantly enhance, refine, and deliver our services to meet any future clients’ need; with a comfortable and personal feel.
At BPO Client Services, we understand effective customer care service is a powerful business tool. By skilfully wielding this tool, we combine form and function to attract, engage, and retain customers. We have the technological infrastructure and the brainpower to provide cost effective customer care service, which operates every hour of every day, throughout the year
In today’s Fast Moving Consumer Goods (FMCG) environment, customer care is the storefront – it can make lasting impressions about the business relative to its products and services. It is also the pivotal point where communication takes place. When problems arise or are identified, regarding manufacturing, factory, or service delivery processes, customer care service-best-delivered, is crucial.
Needless to say, we are proud to be custodians and representatives of blue chip companies and their world famous brands. Rated as an African market leader, BPO Client Services is respected in the industry. Especially for the company’s ability to re-invent itself and adapt to the needs of increasing multitudes of consumers who demand both superior customer service, and assurance that they are deserved recipients of only the very best service.