When the business opened its doors for the first time in 1992, it was with a staff compliment of 5 people, a small capital base, and a dream of building a customer care company that would focus on the FMCG sector. By bringing the best in customer relations and by improving customer service levels to the South African consumer, we have set new standards not just in South-Africa, but across the African continent.
Two decades later, we look back and we are proud that we have lived out our dream. In fact, we believe we have excelled well beyond it! We not only employ around 150 people, but also the BPO Client Services Brand has become one of the most recognised and trusted brands operating in FMCG market in Southern Africa.
BPO Client Services today is rated the market leader on the African continent and is well respected within the industry. This is no surprise, given the company’s rare ability to continuously reinvent itself to the ever-increasing millions of consumers that demand superior customer service. While many companies claim to deliver “quality and service”, our genuine pursuit of “only the very best”, has clearly differentiated the company from the rest.
Our dominant position as the market leader in South Africa is borne out by a dedicated team and its management that continuously delivers excellent service, despite local and global rapidly changing circumstances for brands due to tightening fiscal constraints.
OUR MISSION AND OUR VISION
Our Mission is to offer an excellent combination of technological infrastructure and manpower to deliver exceptional customer care with an unforgettable call center experience.
We strive to continually improve our services and broadening our horizons to enable us with assisting clients, allowing them to focus on what matters the most.